FAQs

 

 

 

 

CONTACT

Kindly email ~  info@black-eyedsusansantiques.com ~ with your questions concerning item conditions, shipping & handling fees or if an issue should arise at checkout.  When requesting a S&H quote please provide your city, zip code and country.

You may also phone, US, EST.    +1 (215) 279.7539

 

PAYMENTS

List prices are in U.S. Currency. Shipping and handling fees are NOT included in the list price.

Cart checkout through this website uses the PayPal gateway. All major Credit Cards are accepted and must be placed by phone,  +1 (215) 279.7539.  You may receive an additional invoice for shipping and handling fees or state taxes if applicable. Purchases will be shipped within three (3) business days of cleared payments. Buyers will be notified by email when their purchases have been shipped, carrier and tracking information will be provided. PA residents must pay city/state 8% sales tax.  PA. dealers must supply a resale number for state tax exemption.

All items will remain available for purchase until payment in full is received.

 

SECURITY

This site is protected by a Comodo SSL Certificate & Site Lock daily malware monitoring to ensure that your personal data, your credit card data and your purchasing information remain secure by encrypting them as they are transferred across the Internet.  Your transaction with Black-Eyed Susan’s cannot be intercepted or interrupted by any third party.

 

DOMESTIC SHIPPING

Parcels within the U.S. may be shipped via UPS, FedEx or USPS Priority Mail. Please email for a shipping & handling quote and provide your full address including zip code. You will receive a 2nd invoice for the shipping fee if you purchase before requesting a quote. All items are professionally packed for safe shipping. Insurance, tracking information and delivery confirmation are included in the S&H quote.

 

INTERNATIONAL SHIPPING

Parcels outside the US are posted via UPS, FedEx or USPS Priority International Mail. I will not under-value merchandise or claim an item as a gift on U.S. customs forms. Import duties (VAT) and taxes are not included in the shipping quote. Any additional fees incurred at pick-up in foreign customs are the buyers responsibility.  Please email for a shipping quote prior to purchasing and provide your full address including postal code and country. You will receive a 2nd invoice for the S&H if you send a payment before requesting a quote.  All items are professionally packed for safe shipping overseas.  Insurance, tracking information and delivery confirmation are included in the S&H quote.

 

RETURNS

Every effort is made to disclose any restoration or condition issues commensurate with age. Therefore, returns are accepted only if the item has been misrepresented in the listing. Concerns must be initiated within one (1) day of delivery. Once authorized, the item must be received by the seller in the same condition as when purchased. Return shipping and insurance are at the customer’s expense. Return carrier and tracking information must be provided to the seller.  Returns must be received within seven (7) business days after receiving return authorization, fourteen (14) business days for International transactions. A 15% restocking fee will be deducted from the refund. Shipping, insurance or handling fees are not refundable. Refunds will be made to the buyer in the form of the original payment upon secure return and inspection of the original item.

 

ITEM DESCRIPTIONS

Signs of minor wear due to age and use are to be expected in antique ceramics and other objects. Pristine pieces are scarce. Some pieces may show flea bites, hairlines, crazing, discoloration or restoration that commensurate with age and any issues will be disclosed. Please review the photos and written descriptions carefully. Minor flaws can seem enhanced in close-up photos. Please ask your questions concerning item conditions before buying.

 

DAMAGED ITEMS

Extra care is taken when packing orders to prevent breakage. If your order does arrive damaged, you must contact the carrier to file a claim. UPS, USPS or FedEx will expect to see the entire order (all contents and all original packing materials.) The carrier will then send the claim to Black-Eyed Susan’s for processing. Do not return the damaged items to us as this will void the insurance and we will be unable to issue a refund.

 

Thank You for choosing Black-Eyed Susan’s – Antiques & Objets d’Art

 

 

 

 

Cart-Checkout through PayPal.

Major Credit Cards accepted by phone.

 +1  (215) 279 . 7539



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